Shipping & Returns

Shipping Terms All shipped orders are F.O.B. our Distribution Center, Antwerp, Belgium.

Freight Policy Freight charges are added to the invoice, unless otherwise agreed in advance. Product is shipped using a carrier of our choice unless otherwise agreed in advance.

Backorders Backorders with a value greater than €50, freight is charged in full with the carrier of our choice. Backorders with a value of €50 and under, freight is capped at 10% of the total backorder value. Backorders with a value of less than €25 will be cancelled.

Returns All sales are considered final. Any claims for shortages, damages or defective merchandise must be made within 5 working days of receipt of goods by contacting La Façon de… in written by mail or e-mail:

Returns may be requested for defective merchandise or over shipment of product within 14 days of receipt of goods. If management of La Façon de… approves the return, shipping will be reimbursed to the purchaser.

A credit to the customer account will be issued upon acceptance of the proof of shortages, damages or defectives or receipt of the returned product only if management approved the return prior to it being shipped back to Natural Life, and only if shortages, damages or defectives are accepted by management.